Weebo POS Knowledge Base
Step-by-step guides for the Weebo POS back office, cashier app and hardware.
Back Office
Set up products, promotions, staff, reports and settings in the Weebo POS back office.
Chain Management
- Chain Management Settings
- How to copy certain items to other outlets ?
- How to copy item to other outlet ?
Customer Relationship Management (CRM)
- How to create a frequency card / per-use card
- How to create member(s) from backend
- How to edit member's information
- How to mass change member info using excel template
- How to set point system / cash rebates
- How to set up member tier ?
- How to view member's spending history?
How To Access Back Office
- How to change to English
- How to login to back office using a Cashier's account
- How to login to back office?
Human Resource
- Cashier account rights
- How to create a new cashier?
- How to create promoter
- How to create roles
- How to export cashier revenue
- How to export promotor commission
- How to export promotor kpi
- How to set commission amount
- How to set commission tier
Inventory
- How to create wastage reason
- How to enable inventory warning
- How to export wastage report
- How to perform a stock in via back office
- How to view stock balance
- To enable/disable product
Logistics
Online Store
- How to set stop selling when product sold out in online store?
- How to set up customer’s store review in the online store?
- How to set up online pricing of items?
- How to set up picture of category display in online store?
Product
- Assigning printer(s) to item(s)/Product(s)
- Batch update pricing
- How to add a modifier to product(s)
- How to add and configure kitchen printer
- How to add new label
- How to add picture to product
- How to attach label to item(s)
- How to create a category
- How to create a modifier (variable)
- How to create a new product
- How to edit a product details (Basic)
- How to edit category
- How to edit existing item(s) - single or mass update
- How to edit variables
- How to mass import product from excel
- How to rearrange front office menu display
- How to set the item with different variation?
- How to use BOM
- Mass update function
Promotion
- Coupons
- Promotion - Bundle Promotion
- Promotion - Cash discount with minimum spending
- Promotion - Discount on 2nd item
- Promotion - Discount promotion
- Promotion - Exchange promotion
- Promotion - Set promotion
- Recharge Discount
Receipt Templates
- Docket receipt
- How to set up kitchen receipt template
- Label printing template
- Presettlement
- Receipt Logo Requirement
- Receipt template parameter
- Standard Receipt Template 1
Sales Report
- How to view discount analysis
- How to view end of day report
- How to view product mix report
- How to view sales report
- How to view transaction report
- How to view variable report
Settings
Front Office
Day-to-day use of the Weebo POS cashier app: sales, members, stock and screens.
Customer Relationship Management (CRM)
- (Front office) How to create a member?
- How to check member transaction record on POS?
- How to edit member info on POS?
- How to refund recharge ?
- How to transfer balance to another member ?
Functions
Inventory Management
System User Interface (UI)
- Change Display Type/Size (Small, Large or No Image)
- Changing Currencies
- Enable Petty Cash
- Enable Receipt Logo, No. Of Receipt Copies
- How to disable opening of Cashbox
- How to enable takeaway and deliveries remarks
- How to open secondary screen
- How to print kitchen slip from pos and kitchen printer
- How to sync frontend with cloud server
- Modify Label Printer Settings
- System Login Page
- System main page (Brief introduction)
Transactions
- How to give discount?
- How to hold product to table
- How to hold to queue number ?
- How to make a transaction ?
- How to process web order?
- How to refund transaction ?
- How to select a variable
- How to set up input remark during checkout payment?
- How to use the open item function ?
- How to void a transaction?
Handheld: Transaction
FAQ
Quick answers to common questions.
FAQ: Back Office
- How to input payment method name longer than 6 letter
- How to set auto EOD?
- How to set different rate of GST for certain items
FAQ: Front Office
- How to combine similar item in shopping cart on POS?
- How to enable cash change for mix payment on POS?
- How to hide profit figure from EOD?
- How to refund recharge using negative balance ?
- How to set up member birthday reminder?
- How to update app?
- How to upload music on POS?
- How to upload video advertisement ?
Hardware
POS machines, printers, cash drawers and connections.
Troubleshooting Guide
- How to change paper roll C9
- How to change the paper roll C7
- How to check POS IP if connect through Lan ?
- How to set up the POS machine (C9)
- How to set up the POS machine C7
- How to update POS firmware?
- Printer Troubleshooting
- What to do if Cash box does not open
- What to do if secondary device does not held order?(Cannot connect to Cashier)
- What to do in the case where printer stop printing
API
For developers connecting their own systems.
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